FAQ
Split by students and tutors; final policies will ship on standalone pages.
Students — top questions
How soon will someone contact me after I submit my request?
The platform aims to match you with tutors within 24 hours. During peak periods or complex requests, there may be slight delays, and we will proactively share the expected timing in messages.
Do I need to choose a tutor on the platform first?
No. You may submit your request only and receive recommendations by grade, subject, and budget, or browse the tutor directory and book directly.
What should I do after a lesson is completed?
After each lesson, please leave an authentic review for the tutor. Your feedback helps other parents choose better and also helps tutors improve their platform ranking and visibility.
Will my personal information be made public?
No. Your phone and request information are used only for platform matching and contact, and will never be publicly displayed. Please refer to the platform privacy policy for details.
Tutors — top questions
How soon can I get the Verified badge after joining?
After submitting complete profile information and supporting documents, your account enters review. The Verified badge appears once approved, and timing depends on submission completeness.
Does the platform charge commission or service fees?
The platform currently focuses on helping tutors acquire students and get matched for free, with no commission or service fees. If pricing changes in the future, we will announce in advance and collect tutor feedback.
How can I improve my ranking on the platform?
Getting more authentic student reviews, teaching on schedule, and maintaining a high reply rate are the most effective ways to improve ranking. The platform sorts based on rating score, lesson completion rate, and activity.
Can parents see my verification documents?
No. All verification documents are stored in private encrypted storage and are accessible only to you and platform reviewers. Parents can only see your public profile information.